Creating Value Around Your Supply Chain
Supply Chain Alliance (SCA) provides customized business process improvement solutions to the world's leading technology, consumer electronics and appliance OEM’s, resellers and related service companies.
The critical objectives of our clients are to reduce both business risk and the total cost their “post sale” supply chains, create a competitive advantage and comply with the rapidly evolving government regulations world wide (repair service level obligations, eWaste, tariffs on used product, Basel Convention, WEEE, CA SB50, +).
Relevant, practical experience applied in a time sensitive, objective manner is critical to the outcome of any project. The SCA team works best with clients who recognize that experience is even more important when the working in the post sale service supply chain since many of the processes and systems are both much less mature and significantly more complex.
The SCA team includes technology industry veterans with 35+ years experience, most with 25+ years focused on the building post sale supply chain and service solutions. Programs that the SCA team have designed, launched and/or managed long term include: Repair Prevention, Self Service Repair, Repair Touch Simplification, Parts Supply Chain Simplification, Channel Returns Prevention, Channel Returns Management, Trade In/Trade Up Promotions, Trade In Returns Management, eWaste Takeback and Disposition, Value Recovery from Return Streams, among others. The team leverages decades of experience from: Cisco Systems, Compaq, Hewlett Packard, Best Buy / Geek Squad, Sears Home Services, among others.